Hearing By Design seeks to provide our patients with professional, evidence-based Audiology services and products. We acknowledge that personal – and health information about patients is given in trust and confidence, and as such, the privacy and protection of patients’ information are of absolute importance to us.

We comply with the New Zealand Privacy Act 1993 (the Act) and the Health Information Privacy Code 1994 (the Code) when handling personal and health information.

This Privacy Policy outlines how we collect, use, disclose and protect your personal information. It does not limit or exclude any of your rights under the Act or Code. If you wish to seek further information about your privacy rights, please visit www.privacy.org.nz or call the Office of the Privacy Commissioner on 0800 803 909. By providing your personal information or by using our services, you agree to this Privacy Policy. We may amend this Policy at any time by uploading a revised version to www.hearingbydesign.co.nz.

By continuing to provide information and use our services, you agree to any changes to this Privacy Policy.

What is Personal Information?

Personal information is any information about you that identifies you, or by which your identity can reasonably be ascertained. Health information, as defined by the Code, includes information about an identifiable individual’s medical and treatment history, disabilities, or accidents, contact with any health or disability service providers (for example ACC), in relation to the services or communications that we provide to you.

How do we collect information?

We ordinarily collect information directly from our patients and suppliers, including from employees or officers of our customers and suppliers.

We collect information through, for example, online enquiries (including website and email), phone calls, written communications, and consultation appointments. We (and our commercial partners) may also collect information from our customers’ use of our products and services. This may include hearing aid usage (for example, information related to volume control adjustments, battery charging, duration of daily use, listening environments and behaviours and habits).

The type of information we collect on our website (www.hearingbydesign.co.nz) depends on how you make use of the site.

When you visit the site, our host records your server address, domain name, the date and time of the visit and the pages viewed. This information may be collected by using cookies (data sent to your web browser, which generally allows our site to interact more efficiently with your computer). If you disable the use of cookies, your use of our site may be affected.

When visiting our site, you will not be required to provide us with any personal information unless you request information about a Hearing by Design service or product or if you want to schedule an appointment online. In that case, we will ask you to provide contact details along with other information required to respond to your request. The information provided may also be retained for product planning purposes, and unless you tell us that you don’t want it used for direct marketing purposes, may be used for those purposes.

If you send us an email containing personal information, we will take reasonable steps to ensure the confidentiality of that information. The content of emails is sometimes monitored by our internet host for maintenance and fault detection purposes. Emails may also be sent to our suppliers, partners, or contractors when they relate to product or service enquiries or complaints. They also treat the information confidentially and may record it in their in-house database.

Although we take steps to protect information sent by email, email is not a secure method of communication and if you are concerned about sending your personal information to us in this manner you may prefer to contact us by any of the other means set out below.

Why do we collect your information?

Hearing by Design collects personal information from our customers and suppliers, employees or officers of its customers and suppliers, for purposes relating to the products and services we offer. Those purposes include:

  • responding to enquiries about products, accessories and services we offer;
  • receiving feedback and dealing with complaints;
  • processing orders and administering accounts;
  • providing client support;
  • providing patients with our, and our commercial partners’ incentive rewards;
  • for us, or our commercial partners to implement and notify you of marketing and promotional activities, including market research, product development and direct marketing;
  • improving our services and procedures;
  • to assist with sales profiling activities for marketing and to improve our products and services;
  • product development; and
  • meeting our regulatory and legal obligations.

How will we use your information?

In providing you with a product or service, we may sometimes need to disclose your personal information to others. It is generally our policy not to disclose information to external organisations, however, examples of the types of organisations we may need to disclose information to while providing a product, service, or offer are, mailing houses for bulk mailing of letters and notices, and other service providers.

Those contracted and commercial parties are not authorised by us to use personal information for anything other than the purpose for which we supplied that information to them or when our commercial arrangements with these parties ends.

Sometimes, the law requires us to disclose personal information. We may also disclose personal information where the individual consents to us doing so. That consent may be written, verbal or implied from your conduct. By providing your email address and/or mobile phone number, you consent to us sending you information connected with the above collection and use purposes via email or text message. The messages you receive from us will have instructions for how you can remove yourself from our mailing list if you wish. From time to time, we (or our commercial partners) may use personal information to inform our patients about our, and our commercial partners’ products and services, or about special offers and promotion that we think may be of interest to you. You can let us know at any time if you no longer wish to receive marketing material (by contacting us by any of the means set out below) and we will remove your details from our direct marketing database. We may also use your information to improve the services and products offered to patients and to target our marketing of these products and services.

Except as stated in this Privacy Policy, Hearing by Design does not disclose personal information to organisations outside Hearing by Design. We may join with other business associates of Hearing by Design in joint marketing of our respective products and services to patients. We may also need to use and disclose your information to improve our services, if we are selling our business, to assist in law enforcement agencies or if we are compelled to under law.

How can you update and access your information?

We do everything we can to ensure that the personal information we hold is accurate, complete and up-to-date whenever we collect or use it. This means that from time to time, we will ask you to tell us if there are any changes to your personal information. If you find that information, we hold about you is incorrect, please contact us immediately and we will correct it. Subject to certain grounds for refusal set out respectively in the Act and Code, you have the right to access your readily retrievable personal or health information that we hold and to request a correction to your personal or health information. We may ask to see evidence to confirm you are the individual to whom the personal or health information relates.

How can you contact us?

You can contact Hearing by Design by:

Hearing by Design
91 Kilkenny Drive
Dannemora
Auckland 2016