Based on 187 reviews
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Deanne King
09:23 26 Feb 25
It was so nice meeting you. Thank you for the ear wax removal. Quick, easy and painless. Your clinic had a lovely family feel and I love that I can support a local family business😊
杨晓曦
05:38 16 Jan 25
Kinau is perfect, my 6 years old boy needs to do ear wax removal, she did it very patient and fast, my son is so happy and feel very comfortable.
Rhys Jack
21:31 15 Jan 25
Highly recommend! Kinau was awesome to deal with and very professional. No hesitation in coming back in the future!
Alrika Pretorius
21:03 09 Dec 24
We can definately reccomend Kineau ! She is so helpful, friendly and patient ! Thank you so much for ALL your help and advise ! Nicola
Sy Chung
02:28 03 Dec 24
I visited Hearing by Design to have my daughter’s ears checked as she was having a blocked ear. Kinau was professional and provided detailed explanations that helped me fully understand the situation. Using advanced equipment, she conducted the examination thoroughly. I was anxious about my child’s discomfort, but her clear and detailed explanations put my mind at ease. I highly recommend this place!
Amit Luis
23:23 26 Nov 24
Lovely experience! From the parking right outside to Kinau being very welcoming and job done perfectly.
Zoheb Tida
01:02 22 Nov 24
I would highly recommend this place. I had earwax blocking my ear, but Kinau removed it without any discomfort or pain.
Pania Spratt
02:01 04 Nov 24
Thank you so much Kinau for your great service today! Both Kinau and Jeanne are so friendly and welcoming. I had stubborn wax that had been causing me some discomfort and hearing loss and Kinau was quickly and painlessly able to remove it for me! What a difference it has made. I highly recommend Kinau - she is so knowledgeable and friendly and excellent at what she does.
Grant Turkington
03:38 17 Oct 24
Kinau was great to deal with. More informative than my current Hearing Clinic and has a very pleasant manner. I will be changing to do all my hearing needs with Kinau now. Thanks for your help. Grant
Sahil Wadhwa
02:40 17 Oct 24
Kinau is amazing and very thorough with her work. Friendly and patient. Highly recommended
Slirtsta Keil
02:09 16 Oct 24
Pleasant experience came in for a wax removal today due to a blockage in my ear, I’m so happy that I can hear out my ear again ! Was a pain free and fast process thanks kinau !
Johnny Clements
23:14 14 Oct 24
Having had build up in my ear for 20 years, I had bad ear pain and hearing loss. I just found Hearing by Design by Googling and so glad i chose them. Two appointments needed and Kinau solved my issue, with painless procedures and I feel so much better for it. Friendly, professional, effective and efficient. Thanks so much, see you in a year, Johnny
Erin O'Neil
21:43 14 Oct 24
Highly recommend this service. I was very anxious but after speaking with the practitioner I felt calm and the whole process was fairly simple and effective.
Ruth Cheeseman
08:39 26 Sep 24
Right from the first moment of walking through the door Kinau and her receptionist were warm, welcoming, friendly and put me at ease. Kinau was caring, engaging, highly informative and efficient during every stage of the hearing test. She made time to answer my questions and encourage me around what was happening for me. Thankyou so much for such a positive experience, I would unreservedly recommend you 😊
Joanna Lee
04:32 24 Sep 24
Visited there to remove a stubborn earwax for my 4-year-old boy. Kinau's service was exceptional and highly professional! She went above and beyond to examine my boys' ears with care. I highly recommend this place. Thanks Kinau!
Shiv Narayan
03:51 19 Sep 24
Professional yet gentle, took exceptional care of our 4 year old. I would not hesitate to recommend Kinau to family and friends.
Andy Sleman
03:28 19 Sep 24
Great experience. Professional, friendly, and efficient. Definitely recommend.
Ilse Van Rensburg
05:05 17 Sep 24
Friendly and caring people, explaining every step carefully and making sure you understand what is going to happen and make you feel comfortable and at home. Thanks for making the experience a good one for my daughter.
Jane Dowdeswell
18:53 05 Sep 24
Great service, very professional, explained everything in detail. Thank you.
N Atayee
04:59 05 Sep 24
I was hoping for something different as my ears were blocked and still is. The service was very poor and it was done quite poorly and in a rush. I was there there for under 2 minutes and was charged 60$ even though my ears are still blocked. Very disappointing service!
Max simonson
01:08 19 Aug 24
I highly recommend Hearing by Design, Kinau and her Receptionist are very friendly and make the whole process very easy. Kinau explains everything she is about to do and is very Professional.
Julian Arenas
20:54 05 Aug 24
Very professional, knowledgeable, and attentive throughout the entire process. The ear impressions process was smooth, the audiologist even took the time to explain everything clearly. I felt very comfortable and well-cared for. Highly recommend Kinau for anyone in need of hearing services.
Yvonne Thompson
22:38 28 May 24
This was honestly the best experience of Audiology services I have had - caring and professional.
Helen Olsen
04:26 07 May 24
Thought I had wax in my ears , went for a suction , after a very professional consult/ examination I had a hearing test which showed I had a hearing loss in one ear . I’m now sporting a virtually invisible hearing aid . Kinau is great , made the process very easy and I can definitely notice the difference
Shynal Verma
23:36 30 Apr 24
It took the audiologist 5 seconds to remove a wax that was stuck in my ears for couple weeks which made me think I was going to be partially deaf. Highly recommended. I can hear clearly now that the wax is gone. I will go back again if an issue like this arises in the future.
Jovan C
23:47 17 Apr 24
The outstanding service, meticulous attention to detail, and thorough walkthrough of the entire process make booking online a breeze, especially for someone like me who is always on the go.
Janine
21:36 11 Apr 24
What a fantastic experience! Kinau is reassuring and professional. She explained everything to me thoroughly, in a way that I could easily understand, and she was very gentle performing the procedures to my ear. I will definitely be back and I couldn't recommend Kinau more highly.
Leiola Prescott
04:05 11 Apr 24
Amazing service received from Kinau, fast and efficient in receiving treatment for a blocked ear. Highly, highly recommend!
Mark Somervell
23:52 07 Apr 24
My first visit here. It won't be my last. Very friendly and professional service carried out efficiently.
Leanne Brighouse
03:03 04 Apr 24
I took my 12 yr old son to see Kinau for an earwax removal and we were all (including my 5yr old son) blown away with Kinau and the service we received. Very warm and welcoming, professional and accommodated my 5yr olds how many questions 🥴 Thank you Kinau, Devon couldn’t stop talking about how nice you were to all of us, and how cool his big blob of earwax (yuck) were and that he’s gonna take them to school to show his friends 😂 thanks so much again for today, really appreciate you, the lollipops and your service.
Ting Ding Ling
09:31 14 Mar 24
I am very impressed with this clinic. Kinau is very professional and knowledgeable. In addition she has a very friendly receptionist. Thank you for the session today.
Kylie Shill
23:38 06 Mar 24
I really enjoyed my first time here the lady was very gentle and kind I can't wait till I go back again thank you
shane sneddon
08:03 04 Mar 24
Cannot recommend Kinau's services enough, extremely friendly, professional and welcoming. facilities are immaculate and always a warm smile to greet you.
Cara Sturman
00:33 01 Mar 24
We brought our grandfather here for wax removal and he was treated very kindly with staff going out of their way to help us. We would recommend to others
J P
03:24 29 Feb 24
Kinau was wonderful. I was lucky she could fit me in the day I rang and the whole process was explained at each step. Kinau was kind, sympathetic, professional, clearly very experienced and really put me at ease. Thankyou
Peter Curness
23:43 28 Feb 24
Excellent service, very knowledgeable and caring will call again in six months
Richard Quin
23:45 25 Feb 24
Absolutely professional, friendly & totally competent. Kinau is my audiologist for the future.
Richard Quin
Richard Quin
Ton Ijsseldijk
22:45 14 Feb 24
Very friendly personal approach. No nonse to the point procedure. Pleased to be on the reminder list.
Darren Williams
02:59 13 Feb 24
Thank you so much Kinau for your time today, brilliant service, hearing restored in stereo even ;-) I’ll be back next year
Cheers
Darren
Cheers
Darren
David Malkin
01:22 02 Feb 24
some time ago i realised that my hearing was getting worse so i decided to go on the internet and find the cheapest hearing aid. Absolutely the wrong move. I did purchase one and have had plenty of issues with it but have been unable to contact anyone for help and was just about ready to give up. Then i found Kinau at Hearing by Design. After making my first appointment and spending time with Kinau, i found her to be extremely professional and so easy to talk to about my concerns regarding hearing aids. I purchased my hearing aids from her and if i do have any concerns, Kinau is only just a phone call away and so helpful in putting my mind at ease. I wish that i had found Kinau earlier. Finally, the great news is that i can hear again. Dont put your hearing loss off any longer, Get in touch with Kinau at Hearing by Design.
David Malkin
David Malkin
Sidney Busch
05:57 01 Feb 24
Highly recommend. Kinau was very professional and explained everything very well. The overall experience was excellent and it is so great to be able to hear clearly again after the ear wax removal.
Barend Van Ostaden
02:45 01 Feb 24
My GP referred me to this new little clinic for the removal of earwax. And I was very pleasantly surprised with the very friendly reception who got me a appointment the same day. And the procedure was done in a very pleasant and with explicits given during the process. So I will be pleased to get back for a follow up.
Sonia Davidson
01:54 29 Jan 24
Highly recommend. Everything was explained clearly, a gentle manner and overall the whole experience was excellent. Great to be able to hear clearly again. Thank you.
Maree Walton
19:12 25 Jan 24
I'm so pleased I found this place. It's the best for removal off wax .The lady was so attentive and professional. I will be back again .can hear again.yay.
Jay Daji
03:30 25 Jan 24
Kinau is absolutely the best I had a ringing in my ear for 2 weeks had it fixed it in 20 minutes. Kinau is very knowledgeable and professional her diagnosis was on point, will definitely recommend to all family and friends. Superstar I can hear yay.😁
Brendan Good
04:09 24 Jan 24
Very happy and impressed after my appointment. Kinau was very friendly, professional and careful. She explained everything thoroughly during the procedure. I will definitely go back there for yearly check-ups.Very happy.
Chandar Dewan
04:44 11 Jan 24
Excellent service. Explained everything clearly and very accommodating re appt.
Very friendly
Thank you v much
Very friendly
Thank you v much
Gino Cheng
23:25 08 Jan 24
Kinau is very friendly and very professional. My ear was blocked a few weeks ago from wearing ear plugs and it took a while to clear. Decided to get my ear wax cleaned here and now it feels so much better. Will definitely come back again.
veenay mani
03:34 08 Jan 24
Absolutely a brilliant team!!! Kinau was professional and gave the right advice on what is needed. Highly recommend to everyone…you will not be disappointed!!
arlene crosbie
20:59 10 Dec 23
My appointment was to have wax suctioned. Kinau was very thorough with her examination and did extra testing to identity what my problem actually was ensuring I get the most appropriate treatment. Very happy with the service
harinder singh
05:05 05 Dec 23
Amazing doctor. I recommend to everyone who has ear issues please go to hearing by design .
Sandra Simonson
21:40 01 Dec 23
I would absolutely recommend KInau for anyone needing audiology treatment..She is very pleasant and I was very comfortable with the treatment I received.
Keiko Gutierrez
22:53 30 Nov 23
Can’t recommend more! Tried multiple places before I found this place. Was soo easy book, staff are very lovely and knowledgeable. Best Audiology Clinic I have been too and I have been to quite a few. 🥰
Brad Pennefather
04:17 27 Nov 23
Best in the business!
Kinau is friendly, knowledgeable and efficient, having been to a few different places I would rate this business at the top. I had moulds taken for some some custom ear plugs. Fast efficient professional service.
Will be recommending her business to anyone who asks! 11/10
Kinau is friendly, knowledgeable and efficient, having been to a few different places I would rate this business at the top. I had moulds taken for some some custom ear plugs. Fast efficient professional service.
Will be recommending her business to anyone who asks! 11/10
Matthew Nieuwoudt
20:01 22 Nov 23
I extremely grateful for being referred to Hearing by Design from my Doctors rooms. Im extremely happy with the outcome i had pain in the ear and couldnt hear properly. By the Time i was finished my appointment i could hear clearly unfortunately my pain was probably self-inflicted by me trying to clear my ear prior. Im no professional and i would have done further harm. Thank you so much to Kinau Venter for the professional help and advice. All advice in regards to ear pain was clear and fully understood. I won't hesitate to return in the furture. And for anyone wanting someone extremely gentle this is definitely the place to come. Also the price is pretty reasonable.
Kinau Venter, Thank you so much again.
Kinau Venter, Thank you so much again.
Double J
23:42 16 Nov 23
Large number of good reviews prompted me to seek help here but I was ultimately disappointed with the outcome. Initial appointment resulted in no help to my clogged ear, I was given instructions how to proceed which I followed to a T but led to no improvement either. Once I provided feedback, was told to seek help elsewhere. I was, however, charged a full fee for ear wax removal.
Damian Ari
02:54 02 Nov 23
Im so grateful to have gone to Kinau for the ear wax removal. she is a highly trained professional and informed me all throughout the way on what was being done and that really kept me at ease. I can finally hear properly and am so thankful for that!
Tanya Croucamp
08:56 26 Oct 23
Kinau's service was excellent! She showed compassion and understanding, and I felt very at ease during the consultation and procedure. Thank you!
alikrussell
04:35 26 Oct 23
Amazing, friendly, professional service, I highly recommend this fantastic business!
Rajesh Kanji
23:51 09 Oct 23
Bought my dad here to get checked by Kinau and was super happy with the results. Excellent service and friendly staff definitely will be recommending to family thank you so much
Sean Hart
03:22 05 Jul 23
Kinau, was extremely professional, very easy to talk too, and also very helpful during my appointment.
I would most definitely recommended Kinau and Hearing by Design Audiology and Wax Removal Services.
I would most definitely recommended Kinau and Hearing by Design Audiology and Wax Removal Services.
Stacey
21:09 04 Jul 23
Would highly recommend this clinic I had the best experience, my first time getting my ears drained it was absolutely painless, I was spoken through the whole process and what to expect which made me very comfortable and less nervous.
I was also given added advice for my ear problems which was extremely informative and helpful.
I was also given added advice for my ear problems which was extremely informative and helpful.
Nigel Smith
21:43 03 Jul 23
Great service from Kinau, excellent location and top equipment. Kinau was very knowledgable and explained the process every step of the way. Highly recommended.
Sa Ami
00:20 30 Jun 23
Thank you so much for your help.. Hearing by Design..amazing experience and friendly service.. kinau really went above and beyond to help me .. 10/10..
100% satisfaction
100% satisfaction
Ishveer
23:37 28 Jun 23
I struggled with hearing problems and was suggested to visit Hearing by Design Audiology. Never been this happy with my ears, my hearing feels so good! Kinau was very warm and welcoming, and made me feel very comfortable. The procedure was very satisfying and quick. I’m super happy with my ears😊
Verilla Toai
01:11 16 Jun 23
Huge shout out to Kinau at “Hearing by Design” for rescuing my hearing.. had problems with my ear/hearing for almost two years & today I went in and she pulled out a piece of an acrylic nail. Thank you so much, especially these days and how little things like this can just be swept under the carpet and not cared for properly. Very nice lady, great service highly recommended 👍 ❤️
Rene Ruahe
02:11 19 May 23
My daughter and I went for an appointment wax removal after trying numerous off the shelf remedies with not so much success. Kinau made the whole process so easy to the point it wasn't as invasive as other media made it out to be. Feeling refreshed with better balance is going to make my job easier as a Sports coach. Also made time to check my wife's ear too, Thankyou very much Kinau and will see you again on my next visit.
Soraya Raissdanaie
00:25 03 May 23
Kinau makes you feel at ease as soon as you walk through the door - her clinic is set up beautifully and the procedure was quick + painless! Very good value for money. She also kindly checked my daughter’s ears free of charge. Appreciate the service and will definitely be back in future. Highly recommended!
Deeana Turner
23:48 28 Feb 23
Took Jeff to see Kinau Venter at Hearing by Design Audiology to have his ears cleaned. I would give her 10 stars if I could. Professional, highly skilled and made him feel comfortable as he has never had this treatment previously. Thank you for your outstanding service. I recommend Kinau to anyone even thinking about getting it done. Head over and see her. The price is very reasonable.
Damian Rangi
21:09 23 Feb 23
Kinau is an absolute professional of the highest calibre. She ensures she has the most recent and accurate information about your issue right from the beginning. She keeps you informed of every step of the process with her mild manner, which helps allay any anxiety or apprehension you may feel about the procedure. She ensures your comfort throughout, and is gentle in her application. She gives post-procedure advice as well, so you know how to better care for your ears. I will be keeping Hearing by Design bookmarked as my go-to service and I give it my highest recommendation to all. Thanks so much, Kinau!
Becky Ashley
04:55 17 Jan 23
Kinau provides a professional and in depth service, and was so lovely throughout my appointment. She clearly explains each step of the hearing test process and what she is looking for, and what you might experience at different points during the appointment. She is so knowledgeable and made me feel extremely comfortable throughout our session. I had all my paperwork sent to me within an hour, and it had also been sent straight through to my specialist as well!
I would easily recommend Kinau for anyone who needs a hearing test from someone who is both kind and professional, and offers an exceptional service!
I would easily recommend Kinau for anyone who needs a hearing test from someone who is both kind and professional, and offers an exceptional service!
Trishna Kanji
03:32 01 Dec 22
Kinau is an excellent audiologist. I saw her while experiencing a great deal of ear pain and discomfort. She did ear suctioning and then identified the likely cause of my pain, and explained everything with reference to a diagram of the ear canal. She is highly professional, thorough and very empathetic. Thank you for your help today Kinau, you are a saviour!
Nathan Strawbridge
02:47 01 Nov 22
Kinau was friendly and professional. I had initially assumed I required ear cleaning, but Kinau quickly identified different issue and provided with additional support same day. She also clearly explained next steps for managing issue. Great services.
jagdeep hans
03:09 07 Oct 22
I was thinking I have ear pain because of wax so I booked an appointment with Kinau. But when she examined my ear and advised that it's just ear infection and gave me right advice what I have to do further. Thanks you dear for your help. It was nice to meet you and will definitely recommend to my friends.
Joshua Vengala
02:41 07 Oct 22
I visited Kinau’s Hearing by Design audiology at Dannemora which was very close to where I live.
I would recommend this lovely lady and her expertise to anyone who needs to get ear wax removal.
She’s very professional, friendly and patient in making sure the job was done. I can hear through my ears crystal clear now.
Thank you very much Kinau from the bottom of my heart and you have a very happy customer.
I would give Kinau not 5 stars ⭐️ but 10 stars if I could. 👍
I would recommend this lovely lady and her expertise to anyone who needs to get ear wax removal.
She’s very professional, friendly and patient in making sure the job was done. I can hear through my ears crystal clear now.
Thank you very much Kinau from the bottom of my heart and you have a very happy customer.
I would give Kinau not 5 stars ⭐️ but 10 stars if I could. 👍
Melanie Ng
01:25 28 Sep 22
After getting the wax removal feels like I got brand new ears.
Kinau is warm and friendly, made me feel at ease. Highly recommended.
Kinau is warm and friendly, made me feel at ease. Highly recommended.
Jaz Chester
02:30 19 Sep 22
Kinau was incredible for my ear wax removal! She is super friendly, easy to talk to and professional. She talked me through the whole process and made me feel so comfortable. Would give her more stars if I could!!
Lance Andrews
06:13 14 Sep 22
Kinau was absolutely amazing.
I used Hearing by Design to help me out with an issue with my hearing.
They were extremely professional in every aspect of the service, from helping me with my hearing issue to being so easy to make the appointment.
Parking and access was easy and I will definitely be a returning customer
Lance Andrews
I used Hearing by Design to help me out with an issue with my hearing.
They were extremely professional in every aspect of the service, from helping me with my hearing issue to being so easy to make the appointment.
Parking and access was easy and I will definitely be a returning customer
Lance Andrews
Dominika Siplakova
09:03 12 Sep 22
I visited Hearing by Design for Wax removal purposes and I had an amazing experience. The audiologist was extremely professional, nice and friendly. She made me feel very comfortable even during my discomfort. I was very impressed by her professional, gentle job in a very short time even though she had so much to do with me. I highly recommend this Audiologist!
Bennie Lodewyckx
08:12 29 Aug 22
Outstanding professional service by Kinau. She was faced with a very challenging ear wax removal task! I would highly recommend her services and will definitely be back.
Nigel Reddy
04:42 15 Aug 22
We highly recommend Kinau and her wonderful expertise. She has been an absolute miracle worker for us with our young son’s ear infection, that has really affected family life and his behaviour.
Her knowledge, and experience, her network of professionals, parental compassion and sheer determination in assisting us is so incredibly appreciated and humbling, we are so very grateful, we would have struggled without your help. You’ve restored our faith in the elite few who still have integrity and sense of purpose to offer the very best healthcare.
Thank you so much , we look forward to your ongoing service.
Her knowledge, and experience, her network of professionals, parental compassion and sheer determination in assisting us is so incredibly appreciated and humbling, we are so very grateful, we would have struggled without your help. You’ve restored our faith in the elite few who still have integrity and sense of purpose to offer the very best healthcare.
Thank you so much , we look forward to your ongoing service.
